Auditing your BPO/Contact Centres

ETS’s network of English testing partners can monitor the English proficiency of outsourced employees. We can evaluate your needs and/or benchmark your current standards - and provide you greater insight into the role English skill plays in your customer service.

Outsourcing agents are experiencing intense pressure to grow their numbers of contact centre staff, and are allowing people with lower English skills to enter these jobs. Accent training is sometimes used in a misguided attempt to better support customers.

An audit allows you to sample a portion of your remote workforce, and take greater control in setting your standards of English.

Please contact us to discuss how we can help you set standards and work with your BPOs.

ETS Preferred Network
Pro-Match works with local TOEIC partners including:
Hopkins International in the Philippines
CPS Global in India 
ETS partners are available globally.http://www.hopkins.phhttp://cpsglobal.inshapeimage_1_link_0shapeimage_1_link_1